Hope you’re having a great start to the year! And thank you for your continued trust in us and your Staffer(s). These are The Three Things we’d like you to know to start 2023. . . Staffer Flight Academy, Client Satisfaction Survey, and Be Featured In Our Upcoming Book!
1. Introducing GSU’s Staffer Flight Academy.
Last year we launched our Staffer Flight Academy for incoming Staffers. The Staffer Flight Academy is a week-long program potential Staffers are put through before they are ever considered to be matched with you. During this intensive week, we’re testing potential Staffer’s soft skills, promptness, professionalism, attention to detail, and much more.
We call it a Staffer Flight Academy, and not a training academy, because we’re verifying that the Staffers we put in front of you can already fly the plane (i.e., they possess the education and training to thrive in the workplace). The mission-specific skills (i.e. how you want your team to operate) must come from you and your firm. We make sure we find you amazing talent, and then you teach them your ways – just like you do for all employees at your firm – domestic or international.
Every Staffer Flight Academy cadet is paid for the entire week by us, even if they fail. With more than 50 potential Staffers going through the Academy every week, the resources we’re investing in this Academy are one-of-a-kind in the industry.
Why is this endeavor important for us? Because we want to avoid false starts, weed the wrong folks out, and test if potential Staffers are actually committed to working for you in the long run.
The graduation rate is just under 60%, meaning (1) it’s not easy, (2) we’re paying A LOT of people just to make sure they don’t waste your time, and (3) you’re getting the true top 1% of English-speaking staffers the offshore world has to offer.
Staffing (on our end) and being a great employer (on your end) isn’t easy. There will always be challenges, disappointments, and frustrations. We’re dealing with humans, after all, and it’s the reason no other company serving law firms does what we do, with our resources, at our scale. We’re committed to helping you find a great “VA” or two, and to being your staffing partner as you continue to grow, gain more clients, and change the world. We’re committed to continually improving our processes, systems, and programs to find you the best staff the world has to offer. This leads us to…
2. Client Satisfaction Survey.
In December we told you we were focusing on World Class Client Service in 2023.
In January, you should have received a personal email from our new VP of Client Experience, Michael Barnett, asking you to fill out a very brief survey. If you haven’t filled it out yet, you can do it HERE.
We are giving away a $10 Starbucks gift card to show appreciation for taking the time to complete this brief survey. PLUS, each response will be entered into a drawing to win one month of free staffing. We appreciate each person who has taken the time to fill it out already. We’ve had a tremendous response so far, but we would still like your feedback if you haven’t responded already!
3. Be Featured In Our Upcoming Book!
As announced toward the end of last year, we have a book coming out soon! We anticipate publishing and launching in late March.
One of the cool features of the book is our inclusion of client stories, where we feature clients who have had extraordinary success with their Staffers.
If you would like the opportunity to be featured, send an email to Monica.Martinez@getstaffedup.com, or if you have Gmail, click on this link. Monica will then email you the details. Submitting your client story should only take 10 to 15 minutes.
P.s., Even if you don’t want to be featured in our book, but you want the client story formula so you can use it for your business and clients, just send Monica an email and let her know!