Testimonials

"My name is Monique Stephen, and I'm the law firm administrator for Burgess & Christensen in Marietta, Georgia.

We have Pablo. He is awesome. I can send him an email, and he says, "I'm right on it. Will do." He gets the leads for us. In one day, he opened five accepts for us, and in one day, he sends the paperwork. He sets up appointments. He's been awesome.

Why Get Staffed Up?

I like the personal connection. I like that we have someone from your staff who works with us, takes on our needs, listens to us, and sets up appointments. I like the professional development that you give the hires we have for our firm. So, I like that.

I think the whole thing is good, because it's important to stay up to date with Excel spreadsheets. He keeps that Excel spreadsheet up to date for me, and he shares it with me. If we get a new intake person, he invites them on his own. So, he's been part of the hiring and training process for new intake staff with us. I like his professional development.

He speaks to the clients well. He can keep up with our meetings. So, I like that part."

— Monique Stephen, Burgess & Christensen Disability Attorneys

"Knowing that I needed help, but again, as a solo, it's very intimidating to commit to hiring someone, to paying a full-time salary, benefits, all of the things that go with it, and to get somebody really skilled.

I had heard a little bit through a coaching program I was in. I had some colleagues who were starting to use more offshore assistance, so I'd started hearing about it. I was fortunate enough to be seated next to Brett Trembley, one of the founders of Get Staffed Up, at a coaching conference, and we got to chatting about it. I really appreciated the way that Get Staffed Up was built, and the ideals behind it, how there was a big drive to make sure you're supporting the team members you're bringing on to work with US clients.

I looked into it and thought, okay, this is a way for me to bring on a team member who is high level, highly skilled. Everybody you all bring in has a bachelor's degree or above, and that was really exciting to me. Getting somebody who's bilingual was really exciting too. I'm in Southern California, so having a dual Spanish speaker especially was amazing.

I decided this could actually work because it was so affordable. It was going to cost a fraction of what it would be to onboard someone here in the US, whether that's an in-office or even remote worker.

Nyada was wonderful when she came on board. At the time it was myself and my daughter, who's worked with me part-time for a while. It was really a challenge at first for me to get my arms around how to incorporate her as part of the team, making sure she felt supported, that she was able to work autonomously but also have the connections with us, so she wasn't this alternate piece but really a part of our team.

We dove in with a lot of, I'll say training, but really we were building the plane while we flew it, because we hadn't done this before. We were able to incorporate her in that process, really building out the systems and processes that were going to work for all of us. Having her work on the operations manual, helping us design systems, work that wouldn't have gotten done without her anyway, she had the bandwidth to do that. That really ingrained her into the process of what it is we're trying to do, how we want to serve clients.

We worked with her on scheduling too. I said, since she's not client-facing a lot of the time, I could be a little more flexible with her schedule, so we could find something that worked well for both of us, where she's working hours that feel good for her and can have a life outside the office, while getting the hours done for us. We connect during the time we can connect, because that's a challenge with offshore work, of course, time zone. I'm on the West Coast as well, so that's an extra challenge, I couldn't be further away.

Bringing her on, and having her help us redefine our core values and goals, and having that connection, has been really important for all of us."

— Rachel M. Allums, Allums Law, APC

Well, it has been fantastic. I've had interactions with about 15 people through Get Staffed Up, and every single one of them, I have been very impressed. They've been positive, and I can't speak more highly of the company.

I actually met a marketing person from Get Staffed Up last summer at Lawyers on the Beach, and I took a leap of faith and decided to try it. My first hire was a marketing assistant. At the time, I had someone in the United States helping me with marketing, but I thought a full-time dedicated person might be my next step. I have been thoroughly impressed. My first hire was fantastic. She onboarded within about a month and was managing all my social media, and she is still with me to date.

My second hire was a billing clerk. I have an accountant who lives in Colombia who helps me with my firm's financials, and he is extraordinary. He is reliable. Anytime I want to contact either one of these people, they are ready to take the call. I haven't had any problem with communication with either of them.

My third hire was a virtual assistant. She's a little more new, about six months in, and I've been at a conference all week here in Mexico. Just while I've been here, it's been like magic. I'm sending her tasks behind the scenes, and she is getting it done for me. So it has been a fantastic experience, and I'm already thinking about who my next hire would be. Do I need a second billing clerk? So on and so forth.

Of course I had reservations. Here I am, a farm girl from central Illinois, thinking about hiring people outside the United States. I didn't know how the language barrier was going to work, or how the time zone difference was going to work. All of my staffers have been basically on my time zone, or an hour's difference. I haven't felt any time zone difference at all. I have one staffer who works from 8:00 a.m. to 5:00 p.m. Eastern/Central time, but she does so with my permission, and it's not a big deal. I know exactly when she's working and when she's not. So that reservation quickly went out the door.

I have not found that the language barrier has been an issue whatsoever. They've been very competent with English. One tip I did, especially with onboarding, was to record my training sessions so they could relisten if needed. I think that tip is useful whether someone is a native English speaker or not.

My biggest piece of advice would be to be patient with the process. It's not going to be that in week one they're off and running. Anybody, domestic or international, is going to need some patience with onboarding. You need to mentally commit to giving this person three to six months of an on-ramp to make sure they're the right fit.

I have also had a fantastic experience with my Happiness Coordinator, basically my accounts representative. Anytime I've had a concern, I've brought it to her attention. So I think that communication, about what you need and what's being done or not done, really needs to happen.

— Cari B. Rincker, Rincker Law PLLC

I've been with Get Staffed Up so long that I don't remember the process. What I remember is how seamless it was to find a staffer. I really enjoyed that. Get Staffed Up was able to interview all of these people, give me videos of them, and I would get to see their personality before I even had a conversation with them. And it really helped me narrow down who I wanted to talk to.

When I finally narrowed it down, I had three options. And then it was super easy for me to select the person that I liked the most based on the video. The interview process — the person coordinating it from Get Staffed Up facilitated the interview as well. So everything was scheduled really easily. Everything was really smooth. I got an idea of who I was talking to and then I got to actually talk to the person. It was fantastic. It was a very seamless process.

I had been through a number of different overseas staff positions and I had learned how to perfect the SOP for bringing them on, but I hadn't found the right person to fill it. When I met my staffer, he was out of Argentina and he was very bubbly and very excited and he was actually going to be the person answering our phones. And he did fantastically.

He's been with us three years, I think. He's a crucial member of our team. He's trained other staffers that we've brought on. He knows the ins and outs of our intake system. He's always continually helping us improve it. People leave him phenomenal reviews on our Google business because of his personality and the way that he approaches communicating with clients. He also helped translate our entire website into Spanish so our Spanish-speaking clients felt it was written by a human.

— Alexis Litle, Right Law Group

The way I heard about Get Staffed Up was really through conversations with peers in the industry — talking about firm growth and development and expanding our staff. Get Staffed Up was floated through. I also had the blessing and opportunity to lead multiple staffers in a previous organization, and as I've grown in my career journey, I knew that having some staffers from Get Staffed Up would be the perfect fit. 

— Briana Cabral, RejuvenX

She gets to do all that for me and I get to focus on lawyering. I think it was really important for me to find a legal system because there are a lot of tasks that I don't want to do that is not lawyering — like calendaring, filing — and then there are things she helps me with on the lawyering side, like drafting things for me so that I can finalize and put my special touches on whatever document I'm asking her to draft.

That has really helped me because now that frees up time I was spending putting together documents, gathering documents, medical records requests, setting hearings, filing notices of hearing, getting depositions coordinated, getting mediation coordinated. She gets to do all that for me and I get to focus on lawyering.

And I'm able to do enough so that I can find time to spend with my kids, because otherwise I would have had to take fewer cases and spend less time with my family because I would have to do all these things that she is doing right now.

— Franchesca Marrero, Rodríguez & Marrero, P. A.