After hanging up their own shingle, most law firm owners realize something important about their profession. When it comes to choosing a law firm, there are literally tons of options available to consumers. This is true virtually no matter which area of law your firm concentrates in. Consumers have plenty of options, and so as a firm owner you need to think about how to distinguish yourself and stand out from the crowd. The following are 7 ways your law firm can provide memorable customer service.
1. Hire a Virtual Assistant
Hiring a virtual assistant (VA) can be a great way to distinguish your law firm for several reasons. For one, hiring a VA tends to bring about a greater level of internal efficiency, and this will have ripple effects when it comes to provide memorable customer service. Virtual assistants can often assist potential clients outside of normal business hours, and this can give you a decisive advantage.
2. Empathy & Emotional Intelligence
One thing which clients dread is the feeling that they are being processed in a cold and inhuman manner. No one likes to feel like a number, and so you need to understand the fact that empathy and emotional intelligence can translate into greater results for clients. Learn about the 5 aspect of a successful mindset
In order to deal with clients more effectively, you should have a streamlined procedure in place. This procedure will depend on teamwork to a large degree. All the parts of your company machine need to be working together seamlessly, otherwise it’s easy for client needs to slip through the cracks. Be sure to promote camaraderie and teamwork among all your staff members.
4. Flexibility / Ability to Adapt to Change
Having some systems in place which remain constant can be a good thing, but too much rigidity can be very damaging, particularly when it comes to client satisfaction. You need to foster a culture which accepts change and allows staff members to be flexible and “think on their feet” in real time. If your employees can’t be flexible, they likely won’t be able to adequately address client needs.
5. Industry Knowledge / Expertise
Let’s face it: part of customer satisfaction and service is providing solid information, and so industry knowledge and expertise are extremely important. Even if you’re hyper responsive and emotionally intelligent, if you don’t have your facts straight you’re not going to be able to build an impressive client base and referral system.
6. Time Management
This is another big one. Not only do clients not enjoy feeling mechanically processed, they also don’t like to feel rushed or ignored. You need to be sure that your clients feel that you’re spending enough time on their issues, otherwise they may be tempted to drift elsewhere.
7. Sales Ability
We are talking about competency, when it comes to delivering your product and following up to ensure maximal customer satisfaction. This also partly means being able to “pitch” your product and make your client realize its usefulness. Many potential clients, for instance, may not understand the value provided by a law firm regarding a certain matter; this is where your sales ability comes into play, as you need to help your clients know why you confer advantage and how you confer this advantage.
Now you know 7 ways your law firm can provide memorable customer service. This methods will dramatically improve your performance with your clients. Building better and long lasting relationships.
For More Information, Contact Get Staffed Up, LLC
If you’d like to learn more, contact Get Staffed Up, LLC today by calling 866-763-5699.