We’re so excited to share with you our next episode of Candid Convos, where we discuss virtual staffing in the new remote economy with a lawyer or other business owner who utilizes virtual staff. This time, our featured guest is Vanessa Vasquez, Founding Attorney of Vasquez de Lara Law Group based in Miami, Florida. We don’t always interview clients, but today’s episode is one of our happy Get Staffed Up clients.
In this episode, Brett and Vanessa talk about her staff matrix and her virtual receptionist from Get Staffed Up. Before GSU, she hired a phone answering service but faced issues with different people answering the phone because it was clear to her clients that her “receptionist” didn’t know her team. So, she looked for someone local but struggled with turnover. After discovering GSU, we found Vanessa a full-time bilingual receptionist who is an integral part of her team, has been with her over two years, and who was recently promoted!
Her GSU virtual receptionist, Roble, started working with her two years ago and, with time, responsibilities have grown. Roble now handles customer relations too since she knows the clients and their cases so well. She is an important part of the team and everyone agrees she shares all of the Vasquez de Lara Law Group core values. Also, it’s been helpful when they have internet troubles in the office and her receptionist doesn’t have them so she is able to keep her customer service.
To sum all up, it’s incredible how GSU provides a staffer for the same price as a virtual receptionist phone service but you have it full-time. For the price of $1,850.00 a month, Vanessa gets a full-time receptionist, intake coordinator, file clerk and almost legal assistant.
Here’s what Vanessa has to say about Get Staffed Up:
“Get Staffed Up is a lifesaver. Roble is our amazing outsourced receptionist. She is the first line of defense when current and potential clients, attorneys, and judges call us. She ensures that our office sounds professional and she handles every call with the attention they need. Without her, the cost of having the level of attention from a professional such as herself would be astronomical. We’ve now had staffers from GSU for over a year and we cannot imagine running our firm without their support!”
Vasquez de Lara Law Group:
LinkedIn: https://www.linkedin.com/in/vanessavasquez/ and https://www.linkedin.com/company/vanessa-vasquez-de-lara-p-a-/